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    Refund policy

    Refund Policy for the Website www.brbclub.ch

    Effective from 10/02/2026

    ARTICLE 1. PARTIES

    This refund policy applies between BRBCLUB, Sole Proprietorship, operating under Swiss law, hereinafter referred to as “the Publisher,” and any individual or legal entity, whether private or public, registered on the Website to purchase a Product, hereinafter referred to as “the Client.” The only contact method for the Publisher is via email at contact@brbclub.ch.

    ARTICLE 2. DEFINITIONS

    • “Client”: any individual or legal entity, whether private or public, registered on the Website.
    • “Website Content”: elements of any nature published on the Website, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.
    • “The Publisher”: BRBCLUB, Sole Proprietorship, acting as the Website’s publisher.
    • “Internet User”: any individual or legal entity, whether private or public, connecting to the Website.
    • “Product”: any item sold on the Website by the Publisher to Clients.
    • “Website”: the website accessible at the URL www.brbclub.ch, as well as its sub-sites, mirror sites, portals, and related URL variations.

    ARTICLE 3. SCOPE

    The Website is freely accessible to any Internet User. Navigating on the Website implies acceptance of these general conditions by any Internet User. Simply connecting to the Website by any means, including through a robot or browser, implies full acceptance of these terms. Upon registering on the Website, this acceptance will be confirmed by ticking the corresponding box.
    The Internet User acknowledges being fully aware of and accepting these terms without restriction.
    Ticking the aforementioned box is considered equivalent to a handwritten signature from the Internet User. The Internet User acknowledges the evidentiary value of the Publisher's automated recording systems and, unless proven otherwise, waives the right to contest them in the event of a dispute.
    These general conditions apply to the relationship between the parties, to the exclusion of all other conditions, including those of the Internet User.
    Accepting these general conditions implies that the Internet Users have the necessary legal capacity to do so, or if not, that they have the authorization of a guardian or curator if they are incapacitated, or from their legal representative if they are minors, or that they hold a mandate if acting on behalf of a legal entity.

    ARTICLE 4. PURPOSE OF THE WEBSITE

    The purpose of the Website is to sell Products to Clients.

    ARTICLE 5. ORDER PROCESS

    5.1. Ordering
    To place an order, Internet Users can select one or more Products and add them to their cart. The availability of the Products is indicated on the Website in the product description. Once their order is complete, they can access their cart by clicking the designated button.

    5.2. Order Confirmation by the Internet User
    In their cart, Internet Users can review the quantity and type of Products they have selected, as well as their unit and total prices. They may remove one or more Products from their cart.
    If satisfied with their order, Internet Users can confirm it. They will then be directed to a form where they can either log in with their existing credentials or register on the Website by filling out a registration form with their personal information.

    5.3. Payment by the Client
    Once logged in or after completing the registration form, Clients will be invited to confirm or modify their shipping and billing information, then proceed to payment by being redirected to a secure payment interface with a note such as “order with obligation to pay” or similar.

    5.4. Order Confirmation by the Publisher
    Once payment has been received, the Publisher will acknowledge receipt to the Client electronically within 24 hours. Within the same timeframe, the Publisher will also send the Client a summary of the order via email, confirming its processing and including all related details.

    ARTICLE 6. PRICES AND PAYMENT

    6.1. Prices
    Applicable prices are those displayed on the Website on the day of the order. These prices may be modified at any time by the Publisher. The prices displayed are valid only on the day of the order and do not apply to future transactions.
    Prices are displayed in Swiss Francs, inclusive of all taxes, excluding shipping costs.

    6.2. Payment Methods
    The Client can make payments via To be completed [paymentGateways].
    For payments by credit card, the Publisher does not access any data related to the Client’s payment methods. Payment is processed directly by the bank.
    In the case of payment by mandate, check, or bank transfer, delivery times start only from the date the Publisher receives the payment.

    6.3. Invoicing
    The Publisher will send or make available to the Client an electronic invoice after each payment. The Client expressly agrees to receive invoices electronically.

    ARTICLE 7. CLAIMS, WITHDRAWAL, AND WARRANTY

    7.1. Customer Service
    Customer service is available from Monday to Friday, from 10:00 a.m. to 5:00 p.m., by email at contact@brbclub.ch. The Publisher will respond within 72 hours.

    7.2. Returns and Refunds
    Products are non-returnable and non-refundable except in cases where the merchandise is damaged or defective upon receipt. If the Client receives a damaged or defective product, they must notify the Publisher within three days of delivery. The Client may request a repair, replacement, or refund depending on the circumstances.

    7.3. Warranties for Damaged Goods
    The Publisher offers a warranty on products that are damaged or defective upon delivery. Clients must contact the Publisher within three days of delivery to claim this warranty and may be required to return the product at their own cost. Upon receipt, the Publisher will assess the item and, if applicable, issue a repair, replacement, or refund.

    The Client must follow the Publisher's instructions regarding the return of damaged goods. This warranty does not cover damage caused by misuse, wear and tear, or any other factor not related to the original condition of the product upon delivery.

    ARTICLE 8. FINAL PROVISIONS

    8.1. Applicable Law
    These general conditions are subject to Swiss law.

    8.2. Modification of These General Conditions
    The Publisher reserves the right to amend these general conditions at any time. The applicable general conditions for the Client are those in effect on the date of their order or connection to the Website. Any new connection to the Client’s personal space implies acceptance of the current general conditions.

    8.3. Disputes
    In the event of any dispute that cannot be resolved amicably between the parties, the Client may seek dispute resolution through appropriate Swiss mediation services. The Publisher will provide contact details of a competent mediator if requested.

    8.4. Entire Agreement
    If any provision of this contract is found invalid, the remainder of the contract remains in full effect. The invalid provision will, as far as possible, be replaced by a valid one that reflects the spirit and purpose of these terms.

    8.5. Non-Waiver
    The Publisher’s failure to enforce any rights under these terms does not constitute a waiver of those rights.

    8.6. Languages of These General Conditions
    These general conditions are available in English. The Client may request a French version if needed.

    8.7. Unfair Clauses
    The provisions of these general conditions comply with applicable Swiss consumer protection laws regarding unfair terms in contracts between a professional and a consumer.